Ensure the performer has Audio enabled. If it is enabled and still you cannot hear sounds click this link : Test Flash Audio
If you cannot here sounds , you need to check the following:
1. Is Flash Player up to date?
2. Is javascript enabled?
3. Is browser up to date?
4. Are cookies enabled?
Please CLICK HERE to find out and make sure to follow the steps on how to update.
When all settings have been updated, try to check the chatrooms again.If still you cannot hear sounds , try another test HERE
What to do if the test failed – if you’re not getting any sound through your speakers?
- If you’re using Safari as your web browser you’ll need to try a different test.
- Make sure that your speakers are connected to electricity and powered on.
- Make sure that the speakers are connected to the back of your computer – to the green jack.
- Check that volume in your operating system isn’t turned all the way down, and if you have a laptop – that the volume on your laptop (it should be set by a physical button) isn’t turned all the way down. In fact, turn the volume all the way up just for checking: your speakers might be working but weak.
- Make sure that the correct playback device is enabled in your operating system. The operating system might be trying to play the sound through a different device or jack.
- Check that you have the latest drivers for your sound card. Find out what your sound card model is, and then search google for “NAME OF MODEL driver”. That should take you to a page where you can download and install new drivers.
What to do if you’re only hearing one channel of audio (e.g. when you click on one of the arrows you hear sound but when you click on the other arrow you hear nothing?)
- Make sure that your speakers are connected to each other. In some speaker models one of the speakers connects to the back of the computer, and you need to connect the second one to the first manually.
If still you can't resolve it please visit our live support.