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Google Chrome cannot detect webcam, black screen.

As for further research about this issue, we have found out the newest version of Google Chrome has issues on detecting webcams and mic. So we are suggesting to models to UNINSTALL/REMOVE the latest version and install the older version of Google Chrome. To do this, make sure to uninstall the current version first, here's how to uninstall

For those using Windows 10:
  1. On your computer, close all Chrome windows and tabs.
  2. Click the Start menu Start menu and then Settings.
  3. Click System.
  4. On the left, click Apps & features.
  5. Find and click Google Chrome.
  6. Click Uninstall.
  7. Confirm by clicking Uninstall.
  8. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."
  9. Click Uninstall.

For those using Windows 8,7 or Vista:

  1. On your computer, close all Chrome windows and tabs.
  2. Open the Control Panel:
    • Windows 7 & Vista: Click the Start menu Start menu and then Control Panel.
    • Windows 8: Point to the top right of your screen. Click Settings and then Control Panel.
  3. Click Uninstall a program or Programs and Features.
  4. Double-click Google Chrome.
  5. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."
  6. Click Uninstall.

When DONE UNINSTALLING.. You need to find out if your computer is running a 32-bit or 64-bit version of Windows , do the following:

  1.  Open System by clicking the Start button
  2. Right-clicking Computer, and then clicking Properties.
  3. Under System, you can view the system type.

For those using 32 bit, download Google Chrome old version from this link : 
http://www.filepuma.com/download/google_chrome_32bit_59.0.3071.115-15716/

For those using 64 bit, download Google Chrome old version from this link : 
http://www.filepuma.com/download/google_chrome_64bit_59.0.3071.115-15715/

Download installer from the link provided then and run the file to start Google chrome installation. Once installed, you should be able to set your webcam and mic from our site without issues.

MAKE SURE TO DETERMINE IF YOU ARE USING 32 bit or 64 bit, because the installer will not run properly if you have downloaded the wrong installer for your computer.

Updated: Aug 08, 2017